Spam Filter ISP Forums : Messages quarantined even if sender white https://www.logsat.com/spamfilter/forums/ Tue, 10 Mar 2026 17:21:17 +0000 Tue, 14 Aug 2007 07:13:11 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 11.04 360 https://www.logsat.com/spamfilter/forums/RSS_post_feed.asp?TID=6186 <![CDATA[Spam Filter ISP Forums]]> https://www.logsat.com/spamfilter/forums/forum_images/web_wiz_forums.png https://www.logsat.com/spamfilter/forums/ <![CDATA[Messages quarantined even if sender white : Update. Due to popular demand...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10716&title=messages-quarantined-even-if-sender-white#10716 Author: LogSat
Subject: 6186
Posted: 14 August 2007 at 7:13am

Update. Due to popular demand via emails Smile we pre-released build 3.5.4.707 in the registered user area. The release notes are as usually posted on our website. This is the relevant section:

// New to VersionNumber = '3.5.4.707';
{TODO -cNew : Added option in SpamFilter.ini file: HideXSFWhiteListedReasonHeader}
{TODO -cNew : In SFE, SpamFilter is able to now startup even if the database server is unavailable}
{TODO -cFix : If a spam email is split so that it is delivered for whitelisted recipients but blocked for the rest, it was still being stored in the quarantine database for all receipients, including the whitelisted ones}
{TODO -cFix : The HTML parser used to detect blank html emails was expecting legitimate opening and closing html tags to define text, and was ignoring any text outside these tags. This could cause very short html emails to appear blank if they were not following correct html syntax. We are now auto-fixing the invalid html code to be less restrictive}

// New to VersionNumber = '3.5.4.705';
{TODO -cNew : "Exception occurred during FindMatchInStringList: Invalid pointer operation" errors could cause problems with the reloading of some black / white lists}
{TODO -cNew : Added the logging of the filesize when reloading the black / white list files}
{TODO -cNew : The SURBL blacklist is not being automatically sorted to allow user-defined order}
{TODO -cNew : Added options in [authentication settings] of SpamFilter.ini: ActiveDirectoryAuthAppendDefaultDomain, ActiveDirectoryAuthPrefixDefaultDomain to automatically append or prefix the default domain when authenticating users via SMTP AUTH}
 ]]> Tue, 14 Aug 2007 07:13:11 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10716&title=messages-quarantined-even-if-sender-white#10716 <![CDATA[Messages quarantined even if sender white : Matt,This issue is different from...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10714&title=messages-quarantined-even-if-sender-white#10714 Author: LogSat
Subject: 6186
Posted: 13 August 2007 at 9:54pm

Matt,

This issue is different from the one reported by Terry. We've however patched this one too, and the fix will be included in the next released build. Please contact us if you wish to receive this intermediate build privately.
]]> Mon, 13 Aug 2007 21:54:05 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10714&title=messages-quarantined-even-if-sender-white#10714 <![CDATA[Messages quarantined even if sender white : Roberto, This issue still exists...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10708&title=messages-quarantined-even-if-sender-white#10708 Author: pcmatt
Subject: 6186
Posted: 13 August 2007 at 8:18am

Roberto,

This issue still exists in build 704.  Had a complaint on this today.

This is related to your "email splitting" logic.   What happens is that SpamFilter correctly splits the email for the purpose of sending only to whitelisted users and not others in the message, however, since one or more recipients are not whitelisted EVERYONE gets a copy of the item in their quarantines.  
 
So the email being "split" is processed correctly in terms of delivering the message, however, the quarantine entries are not split, causing a confusing entry in each of the whitelisted recipient's quarantines.
 
-Matt
]]> Mon, 13 Aug 2007 08:18:35 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10708&title=messages-quarantined-even-if-sender-white#10708 <![CDATA[Messages quarantined even if sender white : Thank you for the support!We just...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10703&title=messages-quarantined-even-if-sender-white#10703 Author: LogSat
Subject: 6186
Posted: 12 August 2007 at 8:13pm

Thank you for the support!
We just finished going thru your logs, and saw the exact same erros on the 9th, 11th, 16th and 18th.

In all cases the two events I mentioned in the above post in red and green occur within 10-50 milliseconds of each other. While we still cannot replicate the issue in the lab, I can confirm that there was a bug in the code isolation within SpamFilter that could have caused it to happen. As we found 5 instances (two of them on happened on the 11th), I'm at this point pretty certain that this bug should be what caused you to loose entries in the AutoWhiteListForceDelivery.txt file. Build 705 that we uploaded should have taken care of it.

Please do let us know if you see further problems, as when there's an error we can't duplicate in the lab, there's always a level of uncertainty that we cannot avoid.
]]> Sun, 12 Aug 2007 20:13:13 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10703&title=messages-quarantined-even-if-sender-white#10703 <![CDATA[Messages quarantined even if sender white : Thanks Roberto....I want you to...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10701&title=messages-quarantined-even-if-sender-white#10701 Author: Terry
Subject: 6186
Posted: 12 August 2007 at 12:42pm

Thanks Roberto....I want you to know how much I appreciate the great support we have had for this product.  Whenever we have had a problem you have been right on it to either fix it or show us what we did wrong...Great job..I want you to know I have recommended this product many time to others....]]> Sun, 12 Aug 2007 12:42:55 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10701&title=messages-quarantined-even-if-sender-white#10701 <![CDATA[Messages quarantined even if sender white : We&#039;ve been looking thru several...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10700&title=messages-quarantined-even-if-sender-white#10700 Author: LogSat
Subject: 6186
Posted: 12 August 2007 at 12:00pm

We've been looking thru several days of logfiles, and have found a bug in SpamFilter which could have caused the AutoWhiteListForceDelivery.txt to become corrupted.

The following log entries do point to a possible problem:

07/16/07 07:36:36:921 -- (3400) Exception occurred during FindMatchInStringList: Invalid pointer operation
07/16/07 07:36:36:953 -- (2528) Reloading file for tblWL_AutoWhiteListForceDelivery: AutoWhiteListForceDelivery.txt

We've fixed the bug in red above with build 3.5.4.705 that has just been uploaded in the registered user area of the website.

Please note that we are still not 100% certain that the above bug was indeed the cause for the AutoWhiteList corruption. We are currently examining the other logs to see if this issue occurred more than once.
]]> Sun, 12 Aug 2007 12:00:44 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10700&title=messages-quarantined-even-if-sender-white#10700 <![CDATA[Messages quarantined even if sender white : Terry,We received the files, and...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10671&title=messages-quarantined-even-if-sender-white#10671 Author: LogSat
Subject: 6186
Posted: 09 August 2007 at 12:53pm

Terry,

We received the files, and everything does indeed look in order. We're trying to determine what happened, as that email should have indeed been whitelisted.

In regards to the "WL_AuthorizedTOEmailsFileName" entry, if you are not using the "AuthorizedTO" list, it's normal for it to be blank. That filter is used only if you wish to provide SpamFilter with a list of all the valid email accounts on your system. If you do provide it, SpamFilter will only accept emails for those users and will reject all others.
]]> Thu, 09 Aug 2007 12:53:00 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10671&title=messages-quarantined-even-if-sender-white#10671 <![CDATA[Messages quarantined even if sender white : Those files have now been emailed...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10670&title=messages-quarantined-even-if-sender-white#10670 Author: Terry
Subject: 6186
Posted: 09 August 2007 at 9:20am

Those files have now been emailed to you...in reading the previous posts I did notice that the line in our filters.ini that was for WL_AuthorizedTOEmailsFileName=
is blank...does the other line supercede that entry?]]> Thu, 09 Aug 2007 09:20:09 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10670&title=messages-quarantined-even-if-sender-white#10670 <![CDATA[Messages quarantined even if sender white : No, that entry should be fine....]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10669&title=messages-quarantined-even-if-sender-white#10669 Author: LogSat
Subject: 6186
Posted: 08 August 2007 at 10:17pm

No, that entry should be fine. Could you please email us at support at logsat dot com that AutoWhiteListForceDelivery.txt file, and the \SpamFilter\Domains\SFI\Filters.ini as well?]]> Wed, 08 Aug 2007 22:17:12 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10669&title=messages-quarantined-even-if-sender-white#10669 <![CDATA[Messages quarantined even if sender white : Roberto, here is what I have in...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10668&title=messages-quarantined-even-if-sender-white#10668 Author: Terry
Subject: 6186
Posted: 08 August 2007 at 9:23pm

Roberto, here is what I have in that line

WL_AuthorizedTOEmailsFileName=
WL_AutoWhiteListForceDeliveryFileName=d:\program files\spamfilter\AutoWhiteListForceDelivery.txt

 

does this need to be changed?

]]> Wed, 08 Aug 2007 21:23:25 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6186&PID=10668&title=messages-quarantined-even-if-sender-white#10668