Spam Filter ISP Forums : How to troubleshoot Auto-Notification issue https://www.logsat.com/spamfilter/forums/ Mon, 15 Jun 2026 07:20:03 +0000 Tue, 04 May 2010 10:58:44 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 11.04 360 https://www.logsat.com/spamfilter/forums/RSS_post_feed.asp?TID=6829 <![CDATA[Spam Filter ISP Forums]]> https://www.logsat.com/spamfilter/forums/forum_images/web_wiz_forums.png https://www.logsat.com/spamfilter/forums/ <![CDATA[How to troubleshoot Auto-Notification issue : I guess you are right, it could...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13597&title=how-to-troubleshoot-autonotification-issue#13597 Author: xudage
Subject: 6829
Posted: 04 May 2010 at 10:58am

I guess you are right, it could be customized version, since I found the sql file to create the database and the tblLogins should be only have those 3 columns as you mentioned.

Thanks a lot.

Kelly
]]> Tue, 04 May 2010 10:58:44 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13597&title=how-to-troubleshoot-autonotification-issue#13597 <![CDATA[How to troubleshoot Auto-Notification issue : Mm..... interesting.My version...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13596&title=how-to-troubleshoot-autonotification-issue#13596 Author: xudage
Subject: 6829
Posted: 04 May 2010 at 10:47am

Mm.....  interesting.

My version is Spamfilter for ISP v.4.0.1.786

Is it possible due to old version?

Thanks

Kelly
]]> Tue, 04 May 2010 10:47:42 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13596&title=how-to-troubleshoot-autonotification-issue#13596 <![CDATA[How to troubleshoot Auto-Notification issue : Hi Kelly,I checked the tblLogins...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13595&title=how-to-troubleshoot-autonotification-issue#13595 Author: yapadu
Subject: 6829
Posted: 04 May 2010 at 10:42am

Hi Kelly,

I checked the tblLogins table on my production server, the field structure is:

loginid
email
password

That is it, no column called notify.  On top of that, my table is empty!  I don't even know what that table is for.  It must be for use with the sample web applications or something, which I do not use.  That would explain why it is empty on my server.

My system does not use any modified table structure.  You must be running a version that someone has customized, as that extra field you mention is not a part of the standard system.


Edited by yapadu - 04 May 2010 at 10:43am]]> Tue, 04 May 2010 10:42:41 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13595&title=how-to-troubleshoot-autonotification-issue#13595 <![CDATA[How to troubleshoot Auto-Notification issue : Are you sure that Auto-Notify...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13594&title=how-to-troubleshoot-autonotification-issue#13594 Author: xudage
Subject: 6829
Posted: 04 May 2010 at 10:33am

Are you sure that Auto-Notify is a customized feature?

I check the source code for that ASP web page under that turn ON link, what it did is simply changing the column called 'Notify' in tblLogins table.

So just wonder if the value of 'Notify' column is changed into -1, what kind of actions Spamfilter will take.

Thanks

Kelly
]]> Tue, 04 May 2010 10:33:33 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13594&title=how-to-troubleshoot-autonotification-issue#13594 <![CDATA[How to troubleshoot Auto-Notification issue : I&#039;m out.No experience with...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13590&title=how-to-troubleshoot-autonotification-issue#13590 Author: yapadu
Subject: 6829
Posted: 01 May 2010 at 11:14am

I'm out.

No experience with that .asp quarantine stuff, I thought those were only samples of what could be done.

Sorry I could not assist, hopefully Roberto or another user can help.
]]> Sat, 01 May 2010 11:14:09 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13590&title=how-to-troubleshoot-autonotification-issue#13590 <![CDATA[How to troubleshoot Auto-Notification issue : Kelly,From your description it...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13589&title=how-to-troubleshoot-autonotification-issue#13589 Author: LogSat
Subject: 6829
Posted: 01 May 2010 at 11:10am

Kelly,

From your description it seems that the web interface you are using has been customized to add new features, such as the "Auto-Notify" (which, as yapadu already correctly stated, is not available out-of-the box). Did you inherit the system from a previous administrators? If so, it's very likely that they have made changes to the web interface to add new functionality.
]]> Sat, 01 May 2010 11:10:35 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13589&title=how-to-troubleshoot-autonotification-issue#13589 <![CDATA[How to troubleshoot Auto-Notification issue : Thanks for your prompt reply.I...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13588&title=how-to-troubleshoot-autonotification-issue#13588 Author: xudage
Subject: 6829
Posted: 01 May 2010 at 8:53am

Thanks for your prompt reply.

I will attach more information here to make sure we are on the same page.

1. On spamfilter web site, here is that 'auto-notification' feature I thought.

On ListSpam.asp, there is a line like this:


Auto-Notify is ON. Turn Auto-Notify Off  - - An immediate notification of possible spam will be sent to you if this feature is turned on.

(I try to attach a screenshot but I can't. but basically it is just a line as above)

2. On my desperate troubleshooting, I notice there is another web page call auto-notify.asp which seems to be used for MANUAL notify.

if I open that web page, it will go through all users' Quarantine and send out the notification email as follows:

< ="-" ="text/; =utf-8">< name="ProgId" ="Word.">< name="Generator" ="Microsoft Word 12">< name="Originator" ="Microsoft Word 12">

From: System Administrator[mailto:spam@ccsenergyservices.com]
Sent: Friday, April 30, 2010 9:58 AM
To: Winter, David
Subject: Possible SPAM Notification: You have messages being held inquarantine

 

You have 1 message(s) being held in the quarantine area Foryour email account 'dwinter@ccsenergyservices.com'. THESE MESSAGES WILL BECLEARED AUTOMATICALLY BY THE SYSTEM FOR YOU AFTER 18 DAYS AND WILL BEUNRECOVERABLE

Please log into http://spam and check your messages.


=========================================

So my issue is even when that auto-notification option is turned on, the recipients still cannot receive the notification.


Kelly


]]> Sat, 01 May 2010 08:53:31 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13588&title=how-to-troubleshoot-autonotification-issue#13588 <![CDATA[How to troubleshoot Auto-Notification issue : Spamfilter does not send a notification...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13587&title=how-to-troubleshoot-autonotification-issue#13587 Author: yapadu
Subject: 6829
Posted: 01 May 2010 at 1:04am

Spamfilter does not send a notification every time an item is placed in quarantine, that would defeat the purpose of putting an item into quarantine.

In fact, I don't think spamfilter ever sends out notice to the recipient that item(s) have been placed into quarantine... or at least I am not familiar with this option.

I know some people produce their own quarantine notifications, that is what we do for our users but it was built on top of spamfilter and does not use any built in system.
]]> Sat, 01 May 2010 01:04:36 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13587&title=how-to-troubleshoot-autonotification-issue#13587 <![CDATA[How to troubleshoot Auto-Notification issue : Thanks for your prompt reply.I...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13586&title=how-to-troubleshoot-autonotification-issue#13586 Author: xudage
Subject: 6829
Posted: 30 April 2010 at 11:44pm

Thanks for your prompt reply.

I guess I didn't make my question clear.

When I say end user complain they didn't receive the notification, I mean the recipient, not the sender.

A real scenario is as follows:

an applicant sent a resume to my company's HR for a job posting, unfortunately his resume is got into Quarantine of spamfilter. At this point, spamfilter should create a notification email to HR to let her check her Quarantine. But for some reason this notification email is not longer being created, and then HR never knew somebody applied for this job posting

I need to know where I can restart the auto-notification feature for this.

Thanks

kelly.
]]> Fri, 30 Apr 2010 23:44:17 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13586&title=how-to-troubleshoot-autonotification-issue#13586 <![CDATA[How to troubleshoot Auto-Notification issue : xudage,When SpamFilter stops...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13585&title=how-to-troubleshoot-autonotification-issue#13585 Author: LogSat
Subject: 6829
Posted: 30 April 2010 at 11:00pm

xudage,

When SpamFilter stops an email (either stops or quarantines), by default it will reject the sender's email during the SMTP session with a numeric error code. This method of rejecting emails forces the remote server to send a NDR (non-delivery-report notification) back to the sender to inform them that the email was not delivered. It's important to notice that the remote server is the one that sends the email, not SpamFilter.

This said, while we strongly discourage admins from modifying this setting, we do provide the following entry in the SpamFilter.ini file that can be used to alter this behavior:

;Setting DoNotSendNDROnQuarantine to 1 will prevent generation of NDR when email are quarantined by causing SpamFilter *not* to send an error code when quarantining emails

DoNotSendNDROnQuarantine=0


Also please note that some filter have an option (which is never turned on by default) to "send to NULL" the blocked emails, which also causes the sender's email to be accepted preventing the generation of the NDR, even though this email is however neither delivered nor quarantined (if you thus see emails in quarantine they would not have been sent to NULL and thus this option did not apply).

]]> Fri, 30 Apr 2010 23:00:03 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6829&PID=13585&title=how-to-troubleshoot-autonotification-issue#13585