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Read Timeout

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=1467
Printed Date: 13 March 2025 at 3:57pm


Topic: Read Timeout
Posted By: Guests
Subject: Read Timeout
Date Posted: 25 July 2003 at 1:06pm

We're having a problem with any email containing a decent sized attachement - ~2MB.

Below is a copy of SpamFilter's log:

07/25/03 09:51:41:687 -- (740) Connection from: 216.136.129.186  -  Originating country : United States
07/25/03 09:51:41:812 -- (740) Resolving 216.136.129.186 - web9607.mail.yahoo.com
07/25/03 09:51:41:812 -- (740) Mail from: mailto:cyrusnooriala@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrusnooriala@yahoo.com
07/25/03 09:51:42:640 -- (740) - MAPS search done... .
07/25/03 09:51:42:640 -- (740) RCPT TO: mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com accepted
07/25/03 09:52:00:625 -- (740) EMail from mailto:cyrusnooriala@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrusnooriala@yahoo.com to mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com was queued. Size: 2745 KB
07/25/03 09:52:01:250 -- (740) Disconnect
07/25/03 09:52:01:625 -- (1788) Sending email from mailto:cyrusnooriala@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrusnooriala@yahoo.com to mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com
07/25/03 09:53:13:359 -- (1788) EMail from: mailto:cyrusnooriala@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrusnooriala@yahoo.com to: mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com   was returned to sender - server error - Read Timeout
07/25/03 09:54:41:078 -- (1788) Error-email from mailto:cyrusnooriala@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrusnooriala@yahoo.com to mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com   was forwarded to 192.168.10.3

Below is a copy of the logged SMTP conversation between SpamFilter and our mailserver:

220 mailserver.cywest.com WindowsNT SMTP Server v3.03.0017/3a.aaet/SP ESMTP ready at Fri, 25 Jul 2003 09:52:10 -0700
EHLO SpamFilter
250-mailserver.cywest.com Hello SpamFilter [x.x.x.x], pleased to meet you
250-VRFY
250-XAUD 789259kw71131039212 0.9
250 HELP
RSET
250 OK.
MAIL FROM:< mailto:cyrus@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@yahoo.com >
250 Ok.
RCPT TO:< mailto:cyrus@cywest.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cyrus@cywest.com >
250 Ok.
DATA
354 Start mail input, end with <CRLF>.<CRLF>.

The SMTP conversation stops and hangs there.  No more conversation.  Intermittently, even though SpamFilter says that the messages has bounced because of this error, the message somehow gets through, however this is rare.

Any ideas????


Replies:
Posted By: Desperado
Date Posted: 26 July 2003 at 1:49am

Cyrus,

It must not be a generic issue because I just tested it in 2 directions mailing a 12M and then a 20M message and they went without a hitch ... Hopefully, LogSat Support can glean something from your logs.

Sorry I can't do any better for now.

Dan S.

 

Posted By: LogSat
Date Posted: 27 July 2003 at 7:03pm

Cyrus,

We tried to reproduce the error without success. There is an option in the SpamFilter.ini file that causes all emails rejected because of delivery problems with the destination server to be copied to a separate directory.

If you modify the spamfilter.ini file by adding the following line right under the [Server Settings] section:

EnableBadMailDir=1

it will cause all such emails to be saved in the SpamFilter/BadMail directory. If you encounter the error again, the email that is causing it will be placed in that directory. If you can then email it to us we may be able to reproduce the error and fix it if possible.

Roberto Franceschetti
LogSat Software

Posted By: Guests
Date Posted: 27 July 2003 at 11:15pm

Thank you, Roberto.

I modified the ini file as you have instructed and have a copy of the email that failed.  What email address would you like me to email it to?

I must warn you that it is not a specific email, attachment or sender that is causing the problem.  I can recreate the problem simply by having an email sent with a large attachment size (over 1MB).

Many times the email ends up getting sent after about 20min. or so despite the fact that an error has been sent to the sender, this only happens intermittently.

Thanks again.

Posted By: LogSat
Date Posted: 27 July 2003 at 11:34pm

The address is mailto:support@logsat.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - support@logsat.com . There should be two files in the badmail directory, an Indxxx.tmp and an Indxxx.tmp.rcpt, please email us both. Can you please also email us a copy of your SpamFilter.ini file, and let us know what version of SpamFilter you are using and what OS you are running (NT4/Win2K)?

Thanks,

Roberto

Posted By: Guests
Date Posted: 29 July 2003 at 5:46pm

Roberto,

I sent an email to the address you specified on Sunday, I just want to make sure it was received.

Thank you.

Posted By: Guests
Date Posted: 30 September 2003 at 8:55am
Was this ever resolved? I am getting this error as well.

Thanks!

\frank

Posted By: Guests
Date Posted: 30 September 2003 at 11:27am
No, I am still dealing with this problem. The issue was getting some attention, but then my posts stopped getting a response. I guess LogSat doesn't know what's going on either.

Posted By: LogSat
Date Posted: 30 September 2003 at 9:41pm

Cyrus,

I looked back in my emails, but honestly cannot find anything from you containing the file(s) with the messages that cause the problem. If you emailed using a different address than on the forum I sincerely do not remember.

If you can please forward us those files gain, and let us know what build you are using, we'll definetly take a look.

Roberto F.
LogSat Software

Posted By: LogSat
Date Posted: 30 September 2003 at 9:43pm

Frank,

I'm including part of our reply to one of these posts below. If you can send us those files we'll try to help.

Roberto Franceschetti
LogSat Software

=====

If you modify the spamfilter.ini file by adding the following line right under the [Server Settings] section:

EnableBadMailDir=1

it will cause all such emails to be saved in the SpamFilter/BadMail directory. If you encounter the error again, the email that is causing it will be placed in that directory. If you can then email it to us we may be able to reproduce the error and fix it if possible.

=====

Posted By: Guests
Date Posted: 30 September 2003 at 10:09pm
I did a little more checking and it seems (at least for me) that the problem occured only when I accidentally sent my SMTP server in my e-mail client to use the SFISP machine and was sending to domains other than my own.

I am able to repeat the problem. After re-reading the initial problem posted to the forum, I realize that this is not the same issue.

Thanks for your help!

\frank

Posted By: Guests
Date Posted: 01 October 2003 at 11:32am
Roberto,

I just forwarded you the original message that I sent back on July 27th with the attachments you asked for. I sent the email to support@logsat.com.

Thank you.


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