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"Good" e-mails are being quarantined

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=278
Printed Date: 26 December 2024 at 7:00pm


Topic: "Good" e-mails are being quarantined
Posted By: Guests
Subject: "Good" e-mails are being quarantined
Date Posted: 16 April 2003 at 6:27pm

I have subscribed to a certain mailing list. Because all their e-mails got rejected by the SPAM filter I have added the entire domain (i.e. domain.com) into the While Lists Excluded Domains. However, after restrating the SPAM Filter all their e-mails now are being quarantiened and NOT delivered.

Because of that I put the entire e-mail address into the White Lists Excluded From Emails but again, all their e-mails are still quarantiened.

Is this an error in the software or do I have a problem with my setup?

Thanks for your reply.

 


Replies:
Posted By: LogSat
Date Posted: 16 April 2003 at 10:14pm

Both of those two solutions should have worked Can you post to the forum a snippet of the activity log that shows the details of the connection/reject, and email us ut mailto:support@logsat.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - support@logsat.com a copy of your SpamFilter.ini file so we can see your settings? We'll also need a copy of the text file that has the list of "While Lists Excluded Domains" and of the "While Lists Excluded from Emails".

Roberto Franceschetti
LogSat Software

Posted By: LogSat
Date Posted: 16 April 2003 at 11:01pm
Gerd,
 
The settings you sent had no entries for the "White List Excluded FROM Emails", so we could not test that section.
 
The problem with emails from mailto:bounce-daily-text-1242928@list2.BullMarket.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - bounce-daily-text-1242928@list2.BullMarket.com  not being forwarded is caused by having
 
bullmarket.com
 
in the White List Excluded domains. That will allow you to bypass all rules if the sender is mailto:susan@bullmarket.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - susan@bullmarket.com  since the domain matches, but list2.bullmarket.com does not match that domain. In order to receive emails from all variations of bullmarket.com you'll need to wildcard that entry as:
 
*bullmarket.com
 
in the white list. Carefull not to enter it as *.bullmarket.com otherwise it will only allow subchilds of the bullmarket.com domain, but not the bullmarket.com domain itself since it's expecting a dot in front of the domain.
 
Roberto


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