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SMTP connection drops while receiving Excel attachment

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=4927
Printed Date: 16 July 2025 at 6:38am


Topic: SMTP connection drops while receiving Excel attachment
Posted By: Guests
Subject: SMTP connection drops while receiving Excel attachment
Date Posted: 03 January 2005 at 2:55pm

When receiving an email with a particular Excel spreadsheet attached the connection is dropped before the SMTP transaction is complete.  I've tried from multiple sending servers with the same result.  I've sent other Excel attachments with no trouble.  This is what the activity log looks like:


01/03/05 11:48:42:812 -- (920) Connection from: 216.154.195.49  -  Originating country : United States
01/03/05 11:48:43:156 -- (920) Resolving 216.154.195.49 - c60.cesmail.net
01/03/05 11:48:43:187 -- (920) Mail from: mailto:external@ddress" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - external@ddress
01/03/05 11:48:43:781 -- (920) - MAPS search done...
01/03/05 11:48:43:781 -- (920) RCPT TO: mailto:internal@ddress" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - internal@ddress accepted
01/03/05 11:49:44:296 -- (920) Disconnect

Any ideas?  Thanks!


Replies:
Posted By: LogSat
Date Posted: 03 January 2005 at 3:05pm
Alec,

Is this reproduceable, meaning that the same Excel spreadsheet always causes the same connection drop? If so, could you send us an email to support@logsat.com with that spreadsheet, so hopefully we see the same problem?

Roberto F. LogSat Software

Posted By: Guests
Date Posted: 03 January 2005 at 3:40pm

It is reproducible.  I forwarded a copy to you.

Thanks!


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