PDF scans causing SF to crash
Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6623
Printed Date: 05 February 2025 at 12:53pm
Topic: PDF scans causing SF to crash
Posted By: mohr
Subject: PDF scans causing SF to crash
Date Posted: 03 March 2009 at 7:39am
Since our MS update last night, whenever we receive a PDF file and
a scan starts, SF just hangs and refuses to respond. No logfile entry,
nothing. I am running 4.0.1.786 w/o A/V.
Last log file entry is "scanning PDF" and then boom. I have to either
reboot or kill off with task manager and restart.
For now I have disabled PDFs scans....
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Replies:
Posted By: mohr
Date Posted: 03 March 2009 at 7:43am
Ah, found an error msg.....
03/03/09 04:30:35:968 -- (2532) Scanning PDF for spam:Inv_12737_from_Sine_Qua_Non.pdf
03/03/09 04:30:36:578 -- (2532) Warning: error (1) scanning PDF for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 0000022C
03/03/09 04:30:36:593 -- (2532) Warning: error scanning image for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 000001F4
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Posted By: mohr
Date Posted: 03 March 2009 at 7:54am
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Ah, and it is a legitimate Email. A PDF being generated by Quickbooks.
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Posted By: LogSat
Date Posted: 03 March 2009 at 12:43pm
mohr,
Could you please email us one of the PDFs in question at support at logsat.com so we can take a look?
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Roberto Franceschetti
http://www.logsat.com" rel="nofollow - LogSat Software
http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP
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Posted By: ostaa
Date Posted: 13 March 2009 at 7:09pm
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Hi - we have the same problem. how did you disable pdf scan?
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Posted By: mohr
Date Posted: 13 March 2009 at 8:03pm
There are two ways to address this problem.
First, turn off PDF scanning. To do this, you have
to edit spamfilter.ini and then restart spamfilter.
The changes to be made are:
SpamPDFMaxPagesToScan=0 ;(initially 2)
BlockBlankEmailsWithAttachments= ;(initially *.pdf)
The second way to address this is to upgrade to 4.1.2.805
This is real easy to do and you do not need to edit spamfilter.ini.
(You will need to restart!)
BTW, Thanks Roberto for the fix!!!
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Posted By: ostaa
Date Posted: 14 March 2009 at 5:14am
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Thanks - Do you know where can I download this? It is not on my login site (Its only version ISP 4.0.1.786)
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Posted By: LogSat
Date Posted: 15 March 2009 at 5:29pm
ostaa,
We apologize, there was an issue on the registered user area that prevented the download of the pre-release versions of SpamFilter. They (along with SF v4.1.2.805) should be visible now after logging in.
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Roberto Franceschetti
http://www.logsat.com" rel="nofollow - LogSat Software
http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP
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