Spam Filter ISP Support - some whitelisted mails get tagged, others not

some whitelisted mails get tagged, others not

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6870
Printed Date: 27 December 2024 at 10:43am

Topic: some whitelisted mails get tagged, others not

Posted By: Pierre
Subject: some whitelisted mails get tagged, others not
Date Posted: 24 August 2010 at 10:13am

Hi,

We use Spamfilter-ISP 4.1.2.812.

We use AutoWhiteListForceDelivery.txt to whitelist domains or individual mail addresses.

For those whitelisted e-mails, some of them get tagged in the subject and others don't. When tagged, the subject is preceded with "[*probably spam*]:"

(spamfilter.ini has 'SPAMTagPrefix=[*probably spam*]:).

In the filter settings, we did not tick "Tag spam in subject & deliver".

Do you know why some of the e-mail still get tagged?

Kind regards,

Peter.

Replies:

Posted By: LogSat
Date Posted: 25 August 2010 at 11:14pm

Peter,

Please see this section of the manual for the "Unfiltered Emails" whitelist. Does this apply to you?

Unfiltered Emails - Any local email address listed here will cause SpamFilter to bypass all blacklist rules for it. If you have any users who do not want to have their email filtered, enter them here. Wildcards (* and ?, same rules as DOS wildcards) are allowed. You can also use Regular Expressions(RegEx).This list supports two :TAG options to bypass the default "pass all" rule for entries on this list.

o	If an entry is in the form user@domain1.com:TAGSUBJECT it will cause all emails sent to user@domain1.com to be accepted and then delivered to that user no matter what. However emails that are classified as spam by the various filters will have the prefix "SPAM:" added to the subject line.

o	If an entry is in the form user@domain1.com:TAG it will cause all emails sent to user@domain1.com to be accepted and then delivered to that user no matter what. However emails that are classified as spam by the various filters will have the header "X-SF-SPAM:Y" added to them.

-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: Pierre
Date Posted: 26 August 2010 at 5:19am

Hi, Thanks for the reply.

The "unfiltered emails" list is empty. So I don't think that is the reason. When I looked at some of the emails that get tagged, I first thouht it was a combination of filter type and whitelist that triggered it, but I now rather think it is the combination of receiving address and whitelist. Not sure if it is. Also, the log file does not mention anything regarding the tagging of e-mails.

Posted By: LogSat
Date Posted: 26 August 2010 at 9:40pm

Pierre,

If you can zip and email us SpamFilter's activity logfile for a day this happened, and let us know the to/from email addresses involved, we'll take a look to try to see what is happening. Please also include your SpamFilter.ini file, and the entire \SpamFilter\Domains directory tree. If you are storing any of your blacklist/whitelist files outside that Domains directory, please include those as well.

If the zip file is over 8MB in size, I'll send you a PM with the info on how to FTP the file to us.

-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: Pierre
Date Posted: 27 August 2010 at 5:18am

While collecting the needed info, I found the cause. On one (of the 3) relay servers, there was the option "TagSPAMAndQuarantine=1" set in "filters.ini". One the other 2 relays, that settign was set to 0. That was why some of the whitelisted e-mail got tagged and others not.

Thanks for helping me out. This post can be closed.