James,
The image filter performs an statistical analysis on the image to see if it "looks like" other images that are present in other spam emails. Statistics unfortunately is not always 100% accurate, so this filter, like some other, may occasionally stop valid images.
You can disable it completely, or can try to lower its threshold to be less sensitive. The GUI setting for is the "Image filter threshold", which you can find by seeing this screenshot: http://www.logsat.com/sfi-spam-filter-screenshots/sfi-filtering-options.asp - http://www.logsat.com/sfi-spam-filter-screenshots/sfi-filtering-options.asp
In addition, the following settings can be changed in the SpamFilter.ini file to further tweak this filter (you do not need to restart SpamFilter after making the changes, they will be re-imported automatically within 60 seconds). The ones that can be tweaked most safely to adjust to the customers signatures are the ones in bold below that tell SpamFilter which image sizes to ignore. Any image that is smaller than the one indicated below will not be scanned. You could try increasing those values to 400-500 to lower the number of false positives as well.
;Image filter threshold. Higher values indicate a more aggressive filter. 0 disables the filter. Min=0, Max=15 SpamImageThreshold=10 ;Image filter color sensitivity. Used internally to detect color shades SpamImageColorSensitivity=20 ;Images embedded in email's html having a width smaller than this will not be scanned. Useful to bypass signatures and logos SpamImageMinWidth=300 ;Images embedded in email's html having a height smaller than this will not be scanned. Useful to bypass signatures and logos SpamImageMinHeight=300
;Determines the number of points that will be scanned in a image to process it for spam SpamImageSamplingPoints=200
------------- Roberto Franceschetti
http://www.logsat.com" rel="nofollow - LogSat Software
http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP
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