Print Page | Close Window

Registration is not sending password

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=1366
Printed Date: 14 March 2025 at 9:13pm


Topic: Registration is not sending password
Posted By: Guests
Subject: Registration is not sending password
Date Posted: 11 July 2003 at 11:52pm

I have just purchased the registered version 1.2.0.178.  The ASP scripts seem to work but no password is being delivered via the script.  I have been searching to figure this out but no luck.  Any ideas?  I have MDAC 2.7 and the filter is using the supplied .udl for Access.  I have approx 4300 messages in the quarantine and my users have no way of getting to their messages.  Furthermore When I select to deliver the selected message, nothing happens.

Thanks in advance for you support.


Replies:
Posted By: Desperado
Date Posted: 12 July 2003 at 8:22am

Roderick,

First off, I am NOT with LogSat ... Just a user so ...

In my initial setup I had a problem with registrations not being sent. 2 things were causing my issue. My mail server does validation on all "From" addresses so the default "EMailFrom" setting in "registration.asp" caused an "invalid address format" in my Sendmail server logs. Changing the following line fixed that:

rs("EMailFrom") = "Mail Administrator <support-No-Reply@mags.net>"

support-No-Reply@mags.net is actually a valid address on my system but I have it going to the "bit Bucket"  Check that line (there are 2 of them) and check your server logs for an error and make the appropriate changes.

Also, do you have the latest register.asp "sample"? There should be a section as below that fixed a minor bug with sending the password.

'****** Revision 6-12-03 ******

rs("ServerID") = 0

'******************************

' rs("ServerID") = 1

rs("RejectDetails") = ""

rs("RejectID") = 0

rs.Update

rs.Close

Set rs = Nothing

The next things to check would be the spamfilter.ini settings for the following:

dns=12.13.14.15     MAKE SURE THE DNS SERVER IS A VALID, ACCESSIBLE DNS SERVER

ListenIP=12.13.14.15     MAKE SURE THIS LINE HAS A VALID ADDRESS FOR YOUR MACHINE OR IS BLANK MEANING LISTEN ON ALL ADDRESSES

ListenFQDN=ServerName.MyDomain.com      This should be the actual Fully Qualified name of the SpamFilter server

ErrorHandlerEmailAddress="System Administrator" <me@mydomain.com>    This should be a valid address

DestinationServer=smtp.MyDomain.com     This must be the IP or FQDN of the server that follows the SpamFilter server

DestinationPort=26     This must be the port of the server that follows the SpamFilter server

I hope this helps.

Dan S.

Posted By: LogSat
Date Posted: 12 July 2003 at 9:19am

Roderick,

In addition to the suggestions Dan has in his reply to you, can you please let us know:

  • When users register by the web, is their account created in the tblLogins table in the database?
  • If so, are you able to view the quarantined items using the ASP scripts by logging in using the default password stored in the tblLogins table?

If the answer is "yes" to the above questions, this tells us the ASP is indeed working properly and is able to read/write to the database, and we can then focus on why the emails are not being sent.

Are you able to "deliver the selected message" using the SpamFilter's GUI (not the web interface)? If yes, can you please confirm that you are indeed running the registered version and not the free one, as in the free one the web interface won't deliver emails.

If you are still having trouble, please use the web interface to register a new user. Note the exact timestamp at which you click the "Submit" button to register. Wait 3-4 minutes to allow the logfiles to be updated and flushed to the hard drivre, then please email us a copy of the logfile for that day (SpamFilter/logfiles directory), along with a copy of your SpamFilter.ini file so we can take a look and try to figure out what happened. If you can, a zipped copy of your Access database will also help.

Roberto Franceschetti
LogSat Software

Posted By: Desperado
Date Posted: 12 July 2003 at 9:27pm

Roderick,

Did you get your issue resolved?

Dan S.

 

Posted By: Guests
Date Posted: 22 July 2003 at 1:04am

Guys,

Thanks for all of your help.  Dan your suggestions worked great for me.  It was the missing email address for System Administrator.  All is well on the registration part.  BTW it is a registered version.  The only challeng I am having now is with the chaning of passwords.  The script returns an error.  Any advise?

Roderick Hammonds

Posted By: Desperado
Date Posted: 22 July 2003 at 2:42am

Roderick,

Did you resolve your password change issue?  I did not see your post until now.  Sorry.

Dan S.

 

Posted By: Guests
Date Posted: 22 July 2003 at 10:44am
No it is unresolved.

Posted By: Desperado
Date Posted: 22 July 2003 at 10:52am

Roderick,

OK ... What DB are you using and just to clarify ... the passwords are being sent and do work?   But you can not change the password from the ASP Page?

 

Dan S.

 

Posted By: LogSat
Date Posted: 22 July 2003 at 4:21pm

Roderick,

Can you please post the exact error you are receiving so we can troubleshoot it?

Please note that Microsoft often configures Internet Explore to output generic "friendly" error messages rather the actual ones (Tool - Internet Properties - Advanced - Uncheck Show Friendly HTTP error messages). Please make sure you are seing the full error rather than the generalized version.

Roberto Franceschetti
LogSat Software

Posted By: Guests
Date Posted: 24 July 2003 at 12:21am

We figured it out...Thanks...To answer the question we are using MS Access

Roderick

Posted By: Desperado
Date Posted: 24 July 2003 at 12:23am

Roderick,

Glad to hear you are all "Fixed".. 

Dan S.

 


Print Page | Close Window