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Quarantine Refresh problems.

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=5348
Printed Date: 22 December 2024 at 3:55pm


Topic: Quarantine Refresh problems.
Posted By: Thing
Subject: Quarantine Refresh problems.
Date Posted: 30 September 2005 at 12:42pm
In the latest .487, it appears that when you refresh the quarantine (clicking Refresh button), the row hieght spacing is changing to very tiny (ie 2-5 pixels) and unreadable, clicking the refresh button once or twice more seems to correct the problem. 


Replies:
Posted By: Marco
Date Posted: 03 October 2005 at 8:56am

you are on winNT right?

got the same problem here, i learnt to live with it, the workaround is: resize one of the columns to make the table readable again.

 



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Anyone who is capable of getting himself made president, should on no account be allowed to do the job. D.Adams

Posted By: Guests
Date Posted: 13 October 2005 at 4:20am

There is the same behaviour on w2k, plus I have a lot of other annoying problems on Quarantine grid reading from mdb: it freezes, it collapses, I got any kind of error like

10/13/05 09.46.23.369 -- (2584) Exception occurred during TUpdateListViewQuarantineThread: Canvas does not allow drawing

or

10/12/05 09.05.36.563 -- (2680) Exception occurred during TUpdateListViewQuarantineThread: Stack overflow

Marco / Clutcher

 

Posted By: Guests
Date Posted: 13 October 2005 at 6:19pm

I have similar problems. i am using v2.6.3.473

and get contant crash when releaseing items and refreshing qurantine list. Q-list stays blank and keys are gray out.

Error says:

10/13/05 16:13:59:691 -- (976) Exception occurred during TUpdateListViewQuarantineThread: Object is no longer valid
10/13/05 16:13:59:691 -- (1616) Exception occurred during TUpdateListViewQuarantineThread: Access violation at address 00539BF8 in module 'SpamFilterSvc.exe'. Read of address 00000000

i use VNC 3.3.7 to access Win2000 SP4 RL1 server onver lan Xeron2.2 and 1GB of RAM.

Can you investigate please. this is a huge bug and this enterprise software should not have this kind of problem. if it does then not fit to be released to customers....

help

Al

 

 

 

Posted By: Marcus
Date Posted: 13 October 2005 at 10:27pm

Which Quar db are you guys useing?

v2.6.3.473 on several servers - none of the above problems.

Posted By: Thing
Date Posted: 14 October 2005 at 10:58am
MySQL

Posted By: Marcus
Date Posted: 14 October 2005 at 1:28pm

Make sure you are useing latest MDAC from MS.

db maintenance also helps, I'm not sure of the procedure for mySQL

Posted By: LogSat
Date Posted: 14 October 2005 at 4:30pm
While we have never been able to reproduce the problem, thanks to some of the logs we have received we now have better clues as to what could be going wrong. Hopefully...

We pre-released a new build of SpamFilter, v2.6.3.488, now available in the registered user area. It contains more extensive error trapping in the way that the quarantine grid is displayed on screen. We also increased the amount of information being logged in case of crashes as some of you are experiencing.

Should this problem not be resolved by this latest build, please zip and email us at support at logsat.com SpamFilter's logfile, preferibly just the section around the time of the crash, so we can look into this further.


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Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: Guests
Date Posted: 19 October 2005 at 12:34pm

A few more caught errors:

10/19/05 12:27:35:426 -- (1247) Exception occurred during ProcessQuarantineQueue: Access violation at address 04000000. Read of address 04000000
10/19/05 12:27:36:051 -- (1241) Time to add Msg to Bayes corpus:0
10/19/05 12:27:36:114 -- (879) Disconnect
10/19/05 12:27:40:426 -- (1218) Exception occurred during ProcessQuarantineQueue: Access violation at address 04000000. Read of address 04000000
10/19/05 12:27:42:880 -- Exception occurred during TabSheetEMailsByFilterEnter: Access violation at address 04000000. Read of address 04000000
10/19/05 12:27:45:442 -- (810) Exception occurred during ProcessQuarantineQueue: Access violation at address 04000000. Read of address 04000000
10/19/05 12:27:50:426 -- (986) Exception occurred during ProcessQuarantineQueue: Access violation at address 04000000. Read of address 04000000

 

Posted By: LogSat
Date Posted: 19 October 2005 at 5:49pm
Thing,

What build of SpamFilter are you using? Have you tried the latest 2.6.3.488?


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Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: Thing
Date Posted: 20 October 2005 at 3:02pm

Roberto,

This is occuring on .488. To be honest I don't remember how exaqctly I got the program to switch to the activity Tab, but that was copied directly from there. I am forced to terminate the process (Stopping the service fails) and restart the service to get it operational now. I have been unable to reproduce the identical error above, however I did turn on logging, before hand and now have the additional error.

10/20/05 13:42:43:051 -- Exception occurred during DBGridQuarantineDblClick: Read Timeout
10/20/05 13:42:44:942 -- Exception occurred during DBGridQuarantineDblClick: Read Timeout

Spamfilter service is completely locked and must be restart to process any connections.

System:
Window NT 4.0 SP6
Latest MDAC
DB is Microsoft SQL - Also MySQL Tested both, switch to MS SQL for Maintenace purposes
On the beta 2.6.3.488


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