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White Listed IP still being blocked

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=7009
Printed Date: 28 December 2024 at 5:31pm


Topic: White Listed IP still being blocked
Posted By: RBarrow
Subject: White Listed IP still being blocked
Date Posted: 17 February 2012 at 11:31am
We have the IP addresses listed in our excludeddomains.txt but the system is still filtering traffic from these addresses.
 
The "cause" appears to be a "invalid MX record".
 
This is one of our largest customers and the matter is extremely urgent!
 
Version 4.2.4.850
 
Thanks,
Roy


Replies:
Posted By: LogSat
Date Posted: 18 February 2012 at 9:37am
Roy,

If an IP is whitelisted, it should bypass the MX record test - we are not able to reproduce the issue. Could you please zip us the following so we can take a look:

  • SpamFilter's activity logfile for yesterday (or the day this occurred)
  • Your SpamFilter.ini file
  • The \SpamFilter\Domains directory structure (if the files containing any of your blacklists/whitelists are outside that directory tree, please include those as well.
  • The to/from email addresses involved, so we may locate them in the logs.


If the zipped file is over 8MB in size, I'll send you via a PM the details of our FTP site so you can upload it to us.



-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP


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