Hello all,

We have a web page that sends e-mail to an "info" account. Sometimes people cut-and-paste from MS Word into the text box in their browser, and if the text contains any non-ASCII characters (e.g. the fancy quote characters that Word inserts by default), then the message gets converted to quoted-printable format somewhere along the line. When it reaches my Exchange server (5.5), it attaches the e-mail as a .txt file attachment with the following notation in the message body:

This message uses a character set that is not supported by the Internet Service. To view the original message content, open the attached message. If the text doesn't display correctly, save the attachment to disk, and then open it using a viewer that can display the original character set.

I have spoken to the people that designed the web page, and this was their response:

You will need to configure your SMTP server so that it declares that it can accept 8 bit encoding during the "Helo" session initiation. This should prevent the conversion.

I'm asking here because SpamFilter is our incoming SMTP server, and this problem is a nuisance.

Any ideas?

Thanks,

Bill Stewart

Hi Roberto,

Thanks so much for your reply! I have provided the information to our web folks and am awaiting a reply.

Regards,

Bill Stewart