I am pissed that I had to register at this forum just to be able to try to contact someone at LogSat to see WHY they are IMPROPERLY blocking mail from our ISP, NuVox.

This is RIDICULOUS.

LogSat wrote: The IP of your provider's mail server is *currently* sending large amount of spam and/or infected emails.

PROVE IT. Just saying it doesn't make it so.

In fact, they have their own anti-spam gateway in place that is so effective that I cannot even forward the occasional spam that slips through our out-sourced anti-spam service to them (the outsourced spam reporting email address), because it gets blocked by NuVox's anti-spam gateway.

The IP will thus be blacklisted in the SFBD database until the malicious activity stops. You should direct your anger towards your ISP...

If it turns out you are correct, then I will - but I strongly doubt that you are...

As a side-note, registration to the forum was required as spammers, possibly the same ones exploiting NuVox, were abusing this forum when registration was not required.

I wasn't complaining about having to register to use the forums - I was complaining that NO ONE ANSWERED YOUR PHONE OR RETURNED MY CALLS, leaving me no OPTION but to use your forums.

I am pissed because too many people are being too aggressive in their war on spam. I hate spam too, but please, use the ESTABLISHED RBL lists, that have ESTABLISHED rules and guidelines for determining TRUE spam sources. Don't try to reinvent the wheel by creating your own.

You don't block an ENTIRE TELECOM just because one of their customers' computers might get infected with something. That is TOTALLY MORONIC.


Edited by tanstaafl

In SpamFilter's defense I find SFDB to be the most useful method of combating spam that I have experianced.

In addition I have found Roberto/LogSat's support to be incredible.

This seems like tanstaafl has a case of "shoot first ask questions later", I and my customers are thankful that LogSat has stepped up to the plate with SFDB, I certainly don't see it as re-inventing the wheel but rather as innovation.

__M__ wrote: n SpamFilter's defense I find SFDB to be the most useful method of combating spam that I have experianced.

I'm not surprised - and I'm sure you'll feel that way right up to the point that people you WANT to comunicate with are being blocked by this overly aggressive, and possibly misconfigured, implementation.

First of all let me preface the fact that NuVox has not been sending spam since you started complaining to them, so their IP has already been automatically removed from the SFDB. Now...

tanstaafl wrote: The very least you can do is provide an example of the 'spam' that you claim is being sent out by our very large telecom/ISP.

We do, to the owner of the server, not to the end user.

it is INAPPROPRIATE to block an entire ISP based on a few spam you get from one of their clients. I would agree, if there were, in fact a large volume of spam coming from then constantly, but that is simply not the case.

How can you be so sure as you're not a NuVox administrator but simply one of their customers....?

THERE IS NOT ENOUGH INFORMATION IN YOUR BOUNCE MESSAGE TO DETERMINE ANYTHING OTHER THAN THAT YOU HAVE BLOCKED THEM.

If you'd know a bit more about blacklists and spam, you'd know that the message is pretty standard, and that's how it's supposed to be as users reading them are non-technical. As the website you're directed to states, you're to forward the information to your ISP, NuVox in this case, and let *them* take care of the problem. You're one of their customers, and there will not be a single thing you can do in having/helping them delist their servers. You're not the only customer they have being affected, ALL their customers were being blocked. The technical informaiton they need to delist is provided to *them*, not to you.

They have already analyzed their network, and they are comfortable that your claim is simply WRONG.

The malicious activity has stopped, so they have been delisted, which is probably why they're comfortable now.

When you are blocking us from being able to send email, provide a phone number on your website that NO ONE EVER ANSWERS, then yes, I get pissed. I HATE companies that do not allow direct, voice communication with anyone on the outside.

Too bad. Get with life, this is the electronic era, and how we do business.

WHAT ARE YOU AFRAID OF? You're probably starting to get a lot of calls from people just like me complaining about the very poor implementation of your NEW 'SFDB'.

Actually not, the complaints are very minor, as the SFDB is doing its job perfectly. In your case, NuVox was blocked for a few hours while spam was being sent out of their network. When it stopped, it was automatically delisted. You will have a hard time finding a blacklist provider with this quick response time in both the listing and the delisting automated processes.

THEY ARE NOT. THEY ARE NOT. THEY ARE NOT. How many times do I have to repeat myself. YOU ARE LYING.

You obviously have no clue in how the SFDB database is populated with spam reports from hundreds of companies around the world. I would really suggest you stop making a fool out of yourself by asking us to prove what we say and then come out with comments like these... also without proof.



Edited by LogSat

Hello.  Do you have business hours at Logsat?

I would like to speak to you regarding purchase.  I have questions that are not found in the frourm.

I sent a message off to sales earlier today with no response yet.

The price is ok if you have support more than this forum.

Please let me know.

Kevin

I'm sorry. but i'd swear this post was a fraud and was nothing more than a demonstration of Roberto's "situation" handling skills.....

I'm still trying to figure out how he is attacking logsat, one question that went un answered is whether or not this guy actually read the documentation to understand how the database works lol.

Good Job Roberto, keep up the good work! If this was a real message just goes to proove your software WORKS!!!!! Keep it up!!!

Nope, the post wasn't a fraud...

And yes, the software works - if you can call blocking an entire ISP just because one IP address happens to be spewing spam. Kind of like swatting a gnat with a 20lb sledgehammer.

The fact is, it is the height of laziness to block an entire ISP, when blocking just the offending IP('s) would suffice.

This is why I don't understand why he's complaining.

Someone used his isp's smtp server to send spam. The spam hit many of our servers and eventually through a group effort was blocked by the sfdb.

So why are you upset exactly? Someone used your isp's mail server to send spam. So we blocked the server thta was sending spam to our servers. It wouldn't be up to us to block the actual spammers ip, that is to far downstream for us to even deal with so why are you at Logsat about this? The software worked exactly as it was supposed to. Why are you not yelling at your isp for allowing spam to make it through their servers? If anything the fact that logsat's servers worked as they should, helped you identify the problem for your isp and stop it. You need to figure out where to direct your anger because right now its going to the wrong place.

Good morning Logsat.

Thank you for making your product trial as open as you did.  I have a couple of questions now that I have had a chance to use it.  I have been reading the forum and these questions may be answered in some form elsewhere I just want to narrow down the answers.

* When purchasing online is it instant access to the download for the full version (licensed)?

* Will I loose all the configurations that I have set up so far?

* Will I need to uninstall the previous version before installing licensed version?

* I am running this on server 2003.  In order to send mail via the webpage for the quaranteen area what will be needed?  When reading your forum I think it is only cdonts.  I have registered this DLL will that be all I need?  Currently in the unlicensed webpage login I can not get it to send email to a new user who wants to register to view his/her spam.  This does not appear to be a license issue for the login process so I wanted to clear this up.  At this point I was not attempting to have it send the quaranteen spam just a login pw.

Your product has been a welcome addition in the fight against spam.

 

Kevin

http://www.site-max.com

 

Edited by Kevin

Thank you for your fast and professional response.

I will be purchasing today. 

Kevin

http://www.site-max.com