Spam Filter ISP Support Forum

  New Posts New Posts RSS Feed - Email not Delivered
  FAQ FAQ  Forum Search   Register Register  Login Login

Email not Delivered

 Post Reply Post Reply
Author
Rifleman View Drop Down
Groupie
Groupie


Joined: 08 August 2005
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rifleman Quote  Post ReplyReply Direct Link To This Post Topic: Email not Delivered
    Posted: 12 January 2007 at 9:42am
I haveversion 3.1.3.611 running and emails from a particular domain never gets forwarded. I added the domain to the white list and checked the logs. The logs indicate that it is bypassing all the rules but it NEVER gets forwarded to the mail server. Where did this go? I do not see the emails, it does NOT go to quarantine. I have experience this in the past but I eventually get the email once I add to the quarantine.
 
Please help.
Back to Top
LogSat View Drop Down
Admin Group
Admin Group
Avatar

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4104
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2007 at 4:02pm
If you can zip us one of SpamFilter's activity logfiles for a day this happened, and let us know a couple of the from/to email addresses involved, we'll take a look to see what is happening.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
Rifleman View Drop Down
Groupie
Groupie


Joined: 08 August 2005
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rifleman Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2007 at 5:28pm
Just sent the zipped file. Basically, it is just that one domain so far. But, I have received complaints of people recently not getting emails from certain addresses that never make it to their desktop or even to quarantine which worries me. I added the emails to the whitelist and they DO make it in. BUT, the initial rejected emails never make it to the quarantine. I have set everything that is rejected to be quarantined so that the user can select if it does get rejected.
 
 
Back to Top
Rifleman View Drop Down
Groupie
Groupie


Joined: 08 August 2005
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rifleman Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2007 at 11:14am
Any Ideas? I have sent the logfiles.
 
I am STILL getting the same result, the filter receives it, bypasses all the rules, then NOTHING. It never gets forwarded. Log file below, nothing after it at all saying that it was forwarded to the email server.
 
01/16/07 08:03:45:015 -- (94752) Bypassed all rules for: myemail@mydomain.com from theiremail@tri-starmgt.com ( Whitelisted Peer IP)
Back to Top
Rifleman View Drop Down
Groupie
Groupie


Joined: 08 August 2005
Location: United States
Status: Offline
Points: 53
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rifleman Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2007 at 11:36am
Just upgraded to 3.1.3.614 and STILL the same issue.
Back to Top
LogSat View Drop Down
Admin Group
Admin Group
Avatar

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4104
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2007 at 5:04pm
Rifleman,

Could you PM with with your email address (or send us an email). I don't *think* we received your email with the attachment, but there's a chance we may have confused your email with someone else, as last week we've handled a few more logfiles than average...
Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.330 seconds.