PDF scans causing SF to crash |
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mohr 
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Joined: 03 March 2009 Status: Offline Points: 10 |
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 Topic: PDF scans causing SF to crashPosted: 03 March 2009 at 7:39am |
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Since our MS update last night, whenever we receive a PDF file and
a scan starts, SF just hangs and refuses to respond. No logfile entry, nothing. I am running 4.0.1.786 w/o A/V. Last log file entry is "scanning PDF" and then boom. I have to either reboot or kill off with task manager and restart. For now I have disabled PDFs scans.... |
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mohr
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Joined: 03 March 2009 Status: Offline Points: 10 |
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Posted: 03 March 2009 at 7:43am |
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Ah, found an error msg.....
03/03/09 04:30:35:968 -- (2532) Scanning PDF for spam:Inv_12737_from_Sine_Qua_Non.pdf 03/03/09 04:30:36:578 -- (2532) Warning: error (1) scanning PDF for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 0000022C 03/03/09 04:30:36:593 -- (2532) Warning: error scanning image for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 000001F4 |
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mohr
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Posted: 03 March 2009 at 7:54am |
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Ah, and it is a legitimate Email. A PDF being generated by Quickbooks.
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 03 March 2009 at 12:43pm |
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mohr,
Could you please email us one of the PDFs in question at support at logsat.com so we can take a look? |
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ostaa
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Joined: 09 March 2009 Location: Larvik Status: Offline Points: 15 |
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Posted: 13 March 2009 at 7:09pm |
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Hi - we have the same problem. how did you disable pdf scan?
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mohr
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Posted: 13 March 2009 at 8:03pm |
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There are two ways to address this problem.
First, turn off PDF scanning. To do this, you have to edit spamfilter.ini and then restart spamfilter. The changes to be made are: SpamPDFMaxPagesToScan=0 ;(initially 2) BlockBlankEmailsWithAttachments= ;(initially *.pdf) The second way to address this is to upgrade to 4.1.2.805 This is real easy to do and you do not need to edit spamfilter.ini. (You will need to restart!) BTW, Thanks Roberto for the fix!!! |
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ostaa
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Joined: 09 March 2009 Location: Larvik Status: Offline Points: 15 |
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Posted: 14 March 2009 at 5:14am |
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Thanks - Do you know where can I download this? It is not on my login site (Its only version ISP 4.0.1.786)
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 15 March 2009 at 5:29pm |
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ostaa,
We apologize, there was an issue on the registered user area that prevented the download of the pre-release versions of SpamFilter. They (along with SF v4.1.2.805) should be visible now after logging in. |
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