Unable to modify White List |
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dave.m
Newbie Joined: 05 August 2009 Status: Offline Points: 5 |
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Posted: 15 September 2009 at 10:41am |
We host e-mail for several domains, and are using the Enterprise version of SpamFilter.
One of those domains would like to auto-whitelist a From E-mail address. When i go into the Enterprise Spam Filter settings, I select that domain, and uncheck the use defaults checkbox. I hit the Post Edit button, and it saves that this domain is now not using the defaults. I choose Black/White Lists, and under White Lists type in the e-mail address under the "Excluded FROM Emails" tab. I click the Save Settings button, and then the Close button. When I go back to the same screen and choose the domain I made the change for - the e-mail address no longer shows up in the list, and when I navigate to the C:\Program Files\Spamfilter\domains directory - it does not look like the change was ever saved. (I'm guessing there should be a folder with the domain I made the change to but currently the only folders in this one are ALL DOMAINS and SFI.) Do I need to manually create the folder for the domain under the domains folder? Or is there another reason that this isn't working - like maybe I'm performing the steps in the wrong order? Thanks in advance, Dave |
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LogSat
Admin Group Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Dave,
The procedure you describe is correct, and the address should indeed appear there. Could you please zip and email us the section of SpamFilter's activity logfile containing the 5 minutes before and the 5 minutes after of entries around the time you click the "Save Settings" button (email to support@logsat.com), so we can take a better look?
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