SFDC |
Post Reply |
Author | |
ocis
Newbie Joined: 01 June 2005 Location: United States Status: Offline Points: 8 |
Post Options
Thanks(0)
Posted: 16 December 2009 at 3:12pm |
We are getting emails from a specific domain that are marked as spam due to SFDC filter match. It is legitimate email and we need help troubleshooting this issue. The only error message we get is :
X-Rejection-Reason: 26 - SFDC filter match
Is there any information that we can look for (in the rejection message) that can help us resolve this issue?
Thanks.
|
|
yapadu
Senior Member Joined: 12 May 2005 Status: Offline Points: 297 |
Post Options
Thanks(0)
|
Roberto might have some input for you, but why not just whitelist the domain and no more emails from that domain will be incorrectly stopped.
|
|
ocis
Newbie Joined: 01 June 2005 Location: United States Status: Offline Points: 8 |
Post Options
Thanks(0)
|
We were hoping there was another alternative.
|
|
LogSat
Admin Group Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
|
Unfortunately there is not another alternative, other than increasing the threshold for this filter in the "SFDC" tab. The SFDC filter works based on a "digest" (a hash) created form the email's content. Messages with very similar textual content will share the same hash. Our SFDC database collects all these hashes in realtime for every single email processed by all the SpamFilter installations in the world. When we detect a spike in any hash for which the emails are being blocked by other types of filters, our SFDC server will determine that the specific hash, at that specific time, is characteristic of a specific wave of spam that is being circulated at the moment. This will cause all emails that have that one hash to be marked as spam. As all this occurs in real-time, usually there will be a time frame of 6hr-24hr during which this spike will occur and emails with similar content will thus be blocked. There is no way to determine the specific content that is causing this to happen, as the "digest" is created statistically based on the entire contents of the email, not specific keywords or phrases.
|
|
ocis
Newbie Joined: 01 June 2005 Location: United States Status: Offline Points: 8 |
Post Options
Thanks(0)
|
Thanks for the response.
|
|
Neolisk
Newbie Joined: 13 July 2009 Location: Toronto, ON Status: Offline Points: 27 |
Post Options
Thanks(0)
|
We had the same issue with bellnet.ca domain - a legitimate email bounced back twice, with SFDC relevance being 11 and 25 respectively for different IPs. I think SFI needs customizable filtering for such cases.
|
|
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
This page was generated in 0.234 seconds.