Mails released from quarantine is delivered but clicking on send password does not send email to user?

 

Where do I look for this??

 

Is there something I need to change in the .asp code to make it work with IIS 7?

 

The indians are coming off the reservation....

 

1> Flagging a quarantined email to be sent changes the deliver flag to 1 (true)

2> A process runs in the app that sends the email.

 

In the case of the registration and password process, it appears to work in a similar fashion:

1> add a new record the quarantine table with delivery flag set to 1 (true)

2> and ????

 

confirmed the records ARE being added by the web registration process (and the password reminder part) and are setting there with the delivery flag turned on...but they never get processed.

 

Any ideas....????

 

PS - we just recently switched modes to the Enterprise mode...in case this makes any difference.

I apologize for not seeing this thread sooner, initially we mistakenly thought it was related to another 3rd party web admin tool, and thus we (wrongly) ignored it.

SpamFilter processes the deliver of password emails in the same way as when releasing items from the quarantine. As you correctly noticed, a password-reminder email is added to a new record the quarantine table with delivery flag set to 1 (true), and then it's delivered by SpamFilter. There should not be any differences between SpamFilter ISP "standard" and "Enterprise", nor between the older versions (827) and the latest ones (844 and 845).

There is no reason I can think of why this should work after downgrading, it's rather odd. If you'd like to zip us the log for one of the days you were using the new version and this process was not working, along with the recipient email address for one of the password emails recipient, we'll try to see if the logs have any records of what is happening.

Have you tried re-upgrading to the latest version to see if the issue persists? Also, have you by any chance migrated SpamFilter to a new server and/or renamed the server running SpamFilter? I ask because in installations with multiple SpamFilter servers, each SpamFilter server uses the "tblServers" table to locate messages that that specific SpamFilter server is responsible for. This is done via the field "ServerID". For each message in the quarantine, the ServerID field in the tblQuarantine must match the ServerID field in the tblServers, which in turn must match the tblServersServerID entry present in the SpamFilter.ini file. If the problem still occurs, If you are only running one SpamFilter in your environment, you could first of all try setting the value tblServersServerID=0 in the SpamFilter.ini file. We use the special value of "0" as sort of a wildcard, which allows that SpamFilter server to handle all the messages located in the tblQuarantine, even if they ServerIDs mismatch.