Strange Queuing Issue |
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ebzed 
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Joined: 10 November 2006 Location: Israel Status: Offline Points: 19 |
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 Topic: Strange Queuing IssuePosted: 25 June 2014 at 11:44pm |
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Hi There...
We have a report from a user where he have sent 2 test e-mails from hotmail.com and only one did arrived to his mail box Spam Filter: 06/25/14 12:55:58:677 -- (167558784) Received MAIL FROM: xxx@xxx.com 06/25/14 12:55:58:711 -- (167558784) Received RCPT TO: yyy@yyy.com 06/25/14 12:53:58:187 -- (39589808) Read timed out. - forwarding to:111.111.111.11:11 - message queued - xxx@xxx.com to: yyy@yyy.com -- 06/25/14 12:57:02:683 -- (39591824) EMail from xxx@xxx.com to yyy@yyy.com -- was forwarded to 111.111.111.11:11 On the mail server we do get it: 06/25/2014 07:56:56 PM Router: Message 005D1985 transferred to uuuu/uuu/uuu for yyy@yyy.com from xxx@xxx.com Size: 2K via Notes So far so good... a few minutes earlier: 06/25/14 12:52:47:597 -- (40316176) Received MAIL FROM: xxx@xxx.com 06/25/14 12:52:47:629 -- (40316176) Received RCPT TO: yyy@yyy.com 06/25/14 12:52:48:019 -- (40316176) EMail from xxx@xxx.com to yyy@yyy.com was queued (Indy37A9202C-930D-40B0-84AA-BA47E0AC76D0.~tmp). Size: 0 KB, 958 bytes 06/25/14 12:52:48:019 -- (39589808) Sending email from xxx@xxx.com to yyy@yyy.com -- 06/25/14 12:53:58:187 -- (39589808) Read timed out. - forwarding to:111.111111.111:11 - message queued - xxx@xxx.com to: yyy@yyy.com and the message is since then in the queue, trying to restart spamfilter didnt help processing it out of the queue, increasing the time out to 120 (from 60 via ini) didnt helped... Any idea how to force it ? (i also noticed old e-mails in the queue, how to force spamfilter to process them?) thanks, Eran. |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 26 June 2014 at 7:48am |
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Eran,
In the queue folder there should be two files with the base name of "Indy37A9202C-930D-40B0-84AA-BA47E0AC76D0" and different extensions. Can you please zip and email them to us at support at logsat.com so we can see what is happening? In the email could you please also let us know what IP and port they are being forwarded to (the "111.111111.111:11" in your log sample above). We may need to try forwarding the email to that destination SMTP server manually to troubleshoot this (assuming the server is accessible for the internet). Thanks, Roberto
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 26 June 2014 at 9:34pm |
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Eran,
For an unknown reason at this moment, when SpamFilter was unable to deliver the emails it queued them and left the .~tmp extension in the filename. That extension should have been changed to .tmp (without the tilde). SpamFilter will re-deliver the files in the \queue folder, but only if the extension is .tmp (without the tilde). If you rename those files changing the extension from .~tmp to .tmp SpamFilter should be delivered the next time the queue is processed.
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ebzed
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Joined: 10 November 2006 Location: Israel Status: Offline Points: 19 |
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Posted: 04 July 2014 at 4:15pm |
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Thank You,
Renaming the files did solved the problem... |
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