Hallo,

I have a brand new Spam Filter for ISP 4.6.0.113 on a Windows 2012R2 STD.
It's been working for 3 days, then it started to crash continuously every 10 minutes and 5/6 seconds with the following windows logs:

SYSTEM
The SpamFilter service terminated unexpectedly.  It has done this xx time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service

APPLICATION
Faulting application name: SpamFilterSvc.exe, version: 4.6.0.113, time stamp: 0x539afcf6
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000093592
Faulting process id: 0x2698
Faulting application start time: 0x01d01e0ff4ad68b8
Faulting application path: C:\Program Files\SpamFilter\SpamFilterSvc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 76ab46e5-8a04-11e4-80c9-40f2e9f70681
Faulting package full name:
Faulting package-relative application ID:

Because of the "access violation" I've tried to:
- Inhibit Antivirus to check SpamFilterSvc.exe activity (latest SEP 12.1.5)
- Inhibit Antivirus to check SpamFilter application folder, subfolders and files
- Inhibit Antivirus to check quarantine SQL Server files and folders
- Deactivate real-time antivirus check at all (!)
- Launche SpamFilter as an application (Spamfilter.exe)
- Activate UI0Detect changing the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\NoInteractiveServices key

Nothing changed
No special log before crash

The only other service installed is an IBM Domino 9.01 with some related add-in task.

I have no idea on what happens every 10 minutes (and 5~6 seconds): do you have some?

Thank you

Paolo Pallara


Edited by PAP400 - 22 December 2014 at 1:40pm

We received the files, thank you.