matches content filter rules - rejected. |
Post Reply 
|
| Author | |
john11 
Newbie 
Joined: 06 April 2005 Location: United States Status: Offline Points: 17 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: matches content filter rules - rejected.Posted: 20 April 2008 at 2:11pm |
|
We are unable to understand what "content filter" rule this rejection might be matching.The log error we get is:
04/20/08 11:04:39:311 -- (7412) EMail from someone_else@their_domain.com to someone@our_domamin.com matches content filter rules - rejected.
How to check why we are rejecteing this message?
Running version 3.1.3.615
Thanks,
John
|
|
 |
|
|
jerbo128
Senior Member 
Joined: 06 March 2006 Status: Offline Points: 178 |
Post Options
Thanks(0)
Quote Reply
Posted: 20 April 2008 at 10:05pm |
|
Look for the header:
X-Rejection-Reason: nn
Where nn is the rejection reason. You can match this number to the reject ID table.
Hope that helps.
Jeremy
|
|
|
|
|
john11
Newbie
Joined: 06 April 2005 Location: United States Status: Offline Points: 17 |
Post Options
Thanks(0)
Quote Reply
Posted: 20 April 2008 at 10:08pm |
|
Jeremy, Thanks for the reply. But if the email is rejected, I have no email to check for the headers. What to do? John
|
|
|
|
|
LogSat
Admin Group 
Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
Quote Reply
Posted: 21 April 2008 at 5:51pm |
|
john11,
All the log entries related to that email have the thread id (7412) right next to the timestamp (that thread id can be reused in a different emails, but only one connection will have that id at the same time). This said, if you look at the prior log entries for that connection with that threadID, there should be another entry that will tell you what filter blocked the email (most likely it is the keyword filter, and if so, the specific keywords that caused the match will be logged). |
|
|
|
Topic Options|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
This page was generated in 0.171 seconds.