Urgent Problem!! Stopped getting mails |
Post Reply 
|
| Author | |
morten44 
Groupie 
Joined: 07 March 2008 Status: Offline Points: 74 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: Urgent Problem!! Stopped getting mailsPosted: 17 May 2008 at 4:53pm |
|
Hi.
We have been running the ISP Spamfilter for about the whole period of the trail. It is expirering the 21st of May and we are going to buy it.
But today we started to get a problem. Since about 12.00 today it has been very quirert and very fiew mails are getting delivered. When i look at the live log file it is as busy as every but the Delivered mail and blocked mail does not change.
In the log file there are several enteries like:
05-17-08 22:33:26:453 -- (9528) RCPT TO: info@volunteerchina.org accepted
05-17-08 22:33:26:484 -- (11620) Adding to Quarantine file:Qrt5310.tmp.queued 05-17-08 22:33:26:500 -- (10812) Adding to Quarantine file:Qrt5313.tmp.queued 05-17-08 22:33:26:625 -- (11140) - MAPS search done... 05-17-08 22:33:26:625 -- (11140) RCPT TO: b_russell_ug@tvind.dk accepted 05-17-08 22:33:26:625 -- (11496) Adding to Quarantine file:Qrt5316.tmp.queued 05-17-08 22:33:26:625 -- (1784) Received MAIL FROM: <camilla@ltindia.com> 05-17-08 22:33:26:640 -- (11152) Adding to Quarantine file:Qrt5319.tmp.queued 05-17-08 22:33:26:656 -- (10752) Adding to Quarantine file:Qrt531B.tmp.queued 05-17-08 22:33:26:671 -- (10768) Adding to Quarantine file:Qrt531F.tmp.queued 05-17-08 22:33:26:687 -- (11652) Adding to Quarantine file:Qrt5321.tmp.queued 05-17-08 22:33:26:703 -- (11576) Adding to Quarantine file:Qrt5323.tmp.queued 05-17-08 22:33:26:718 -- (11616) Adding to Quarantine file:Qrt5325.tmp.queued 05-17-08 22:33:26:734 -- (11580) Adding to Quarantine file:Qrt5327.tmp.queued 05-17-08 22:33:26:750 -- (11548) Adding to Quarantine file:Qrt5329.tmp.queued 05-17-08 22:33:26:765 -- (11420) Adding to Quarantine file:Qrt532B.tmp.queued 05-17-08 22:33:26:781 -- (10684) Adding to Quarantine file:Qrt532F.tmp.queued 05-17-08 22:33:26:796 -- (12036) Adding to Quarantine file:Qrt5330.tmp.queued 05-17-08 22:33:26:812 -- (12204) Adding to Quarantine file:Qrt5331.tmp.queued 05-17-08 22:33:26:828 -- (4624) Adding to Quarantine file:Qrt5333.tmp.queued 05-17-08 22:33:26:843 -- (11196) Adding to Quarantine file:Qrt5335.tmp.queued 05-17-08 22:33:26:859 -- (11408) Adding to Quarantine file:Qrt5339.tmp.queued 05-17-08 22:33:26:875 -- (11488) Adding to Quarantine file:Qrt533E.tmp.queued 05-17-08 22:33:26:890 -- (11384) Adding to Quarantine file:Qrt5343.tmp.queued 05-17-08 22:33:26:906 -- (11736) Adding to Quarantine file:Qrt5345.tmp.queued Can anyone give me a hint why i get this. Is this normal. Can those files contain mails that we have lost the whole day and can they be recovered!!!!!
Hope on a fast reply
Kind Regards
Morten |
|
 |
|
|
LogSat
Admin Group 
Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
Quote Reply
Posted: 17 May 2008 at 4:58pm |
|
Morten,
Those files are spam emails that cannot be stored in the quarantine database for some reason (usually due to the database server being unavailable). They are thus being queued on disk, and when the database server comes online again they will be automatically saved back in the database. If you don't receive any emails and/or there's database issues, you should look into finding out what could be wrong. If you can zip and email us your SpamFilter's activity logfile for today we'll try to see what is going on. If the zip is over 5MB in size, I'll PM you the login info for our ftp server so you can upload it there. |
|
|
|
|
morten44
Groupie
Joined: 07 March 2008 Status: Offline Points: 74 |
Post Options
Thanks(0)
Quote Reply
Posted: 17 May 2008 at 5:35pm |
|
Hi
Thanks for your fast reply.
I have uploaded the log file for today. I belive that it was around 12.00 today that we started to get the problem (or first reported by users that they did not get mails)
I have uploaded log file for today to your FTP server. File name "Morten44_20080517"
Hope you can have a look.
We are using quarantene in mysql database. File is very big and i dont know if that can impact it
Looking forward to hear from you
Regards
Morten
|
|
|
|
|
LogSat
Admin Group
Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
Quote Reply
Posted: 17 May 2008 at 11:52pm |
|
Morten,
We received your logs. All log entries show normal activity, up until 10:08:36AM. At that point, all SpamFilter's activity suddenly stops, without any indications of any errors. At 22:11:12 the logs show that SpamFilter is restarted, and email is then processed normally. Can you please let us know if the server blue-screened, or if the SpamFilter process was terminated by killing it using the "End Now" option in Task manager? There is no indication in the logs of SpamFilter crashing nor being shut down cleanly, which is rather unusual, and most often indicates a problem with the server itself crashing. As a side-note, there is an issue with your database server, as most of the attempts to store emails in the quarantine are being queued do to the database being too busy. |
|
|
|
|
morten44
Groupie
Joined: 07 March 2008 Status: Offline Points: 74 |
Post Options
Thanks(0)
Quote Reply
Posted: 18 May 2008 at 1:31pm |
|
Hi
It seems like the spamfilter ISP froze and did not respond. had to be closed.
Then server was restarted and then we started spamfilter again and now it seems to have started to work fine again. I still dont know what happened, but will follow up now over some days and see if it happens again.
Thanks for your help so far
Kind Regards
Morten
|
|
|
|
Topic Options|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
This page was generated in 0.057 seconds.