Whitelisted E-mail Quarantined |
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invicta 
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Joined: 18 August 2009 Status: Offline Points: 12 |
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 Topic: Whitelisted E-mail QuarantinedPosted: 19 August 2009 at 12:17am |
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We have at least one person who e-mailed a client and they were quarantined despite being on the Whitelisted Auto White List Force Delivery file. The user was quarantined to due a keyword match in the filter for this particular domain. My understanding is that if something is whitelisted it will bypass all the other filters except for Cached IP Blacklist and Greylisting. Here are excerpts from the log file:
Note I put the Xs in there.
08/18/09 16:49:22:274 -- (6392) Connection from: 74.10.23.X - Originating country : United States
08/18/09 16:49:22:462 -- (6392) Received MAIL FROM: <mxxxxxx@zxxxxx.com> 08/18/09 16:49:22:477 -- (6392) Received RCPT TO: wxxxxx@Hxxxxxx.com 08/18/09 16:49:22:774 -- (6392) Resolving 74.10.23.x - mail.zxxxxx.com 08/18/09 16:49:24:133 -- (6392) - SPF analysis for zxxxxxx.com done: - none 08/18/09 16:49:24:133 -- (6392) Mail from: mxxxxx@zxxxxx.com 08/18/09 16:49:26:508 -- (6392) - MAPS search done... 08/18/09 16:49:26:508 -- (6392) RCPT TO: wxxxxxx@Hxxxxxx.com accepted 08/18/09 16:49:26:555 -- (6392) Checking SFDC 08/18/09 16:49:26:774 -- (6392) Hash cache - Added OK 08/18/09 16:49:26:774 -- (6392) Found Keywords: [get your] (this is a generic keyword set and I removed it) 08/18/09 16:49:26:774 -- (6392) EMail from mxxxxxx@zxxxxx.com to wxxxxx@Hxxxxxx.com matches content filter rules - rejected. 08/18/09 16:49:26:774 -- (6392) Start virus scan 08/18/09 16:49:26:805 -- (6392) Starting quarantine procedures 08/18/09 16:49:26:805 -- (6392) Created thread (2328) to add email to quarantine 08/18/09 16:49:26:805 -- (2328) Adding to Quarantine file:Qrtn14A9CBED-2DC3-4151-936A-D786D37A7B45.tmp 08/18/09 16:49:26:821 -- (6392) Disconnect 08/18/09 16:49:26:837 -- (2328) EMail from mxxxxxx@zxxxxxx.com to wxxxxx@Hxxxxxx.com was received and quarantined. Size: 10 KB, 10240 bytes |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 19 August 2009 at 7:46pm |
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invicta,
From your log entries it does not appear that there was a match caused by the from/to email addresses being present in the AutoWhiteList Force Delivery file. If there was a match, the following entry would have been logged: 08/19/09 19:41:23:026 -- (3768) Bypassed all rules for: wxxxxx@Hxxxxxx.com from mxxxxxx@zxxxxx.com ( AutoWhiteList Force Delivery) Can you please double-check that the file does indeed contain the entry: mxxxxxx@zxxxxx.com|wxxxxx@Hxxxxxx.com and that the file is the actual one being used? If you're using SpamFilter ISP "standard", the file being used will be identified by the entry "WL_AuthorizedTOEmailsFileName" in the \SpamFilter\Domains\SFI\Filters.ini |
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invicta
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Joined: 18 August 2009 Status: Offline Points: 12 |
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Posted: 20 August 2009 at 11:39am |
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Hello, I have the Enterprise version and and see the address whitelisted in the file C:\Program Files\SpamFilter\domains\Hxxxxxx.com\WL_AutoWhiteListForceDelivery.txt
Is there any way to verify when the entry was whitelisted to verify that the client actually whitelisted it before it was blocked?
Thanks!
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 20 August 2009 at 6:18pm |
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Sure. When the entry is added to the autowhitelist file, SpamFilter will log the event with a line similar to:
08/20/09 18:14:31:438 -- (288) Adding to C:\Program Files\SpamFilter\domains\Hxxxxxx.com\WL_AutoWhiteListForceDelivery.txt:mxxxxxx@zxxxxx.com|wxxxxx@Hxxxxxx.com If you run a text search thru SpamFilter's activity logfiles for either the entry in bold above, or more simply for "mxxxxxx@zxxxxx.com|wxxxxx@Hxxxxxx.com" you should be able to pinpoint the date/time when that entry was added. |
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