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Keizersozay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Keizersozay Quote  Post ReplyReply Direct Link To This Post Topic: exception during RECEIVEMESSAGE & listen exception
    Posted: 16 March 2004 at 2:21pm

Has any one seen this before?
it first started out as you can see as a few errors at a time, but continued to grow until is was hundreds of error lines in a row. I had to pskill the spamfilter process to stop it.... but it seems to be working again now.
Thanks.

03/16/04 12:00:17:365 -- (16984) Connection from: 213.23.25.74  -  Originating country : Germany
03/16/04 12:00:18:677 -- (22244) Listen Exception occurred: Access violation at address 004936F8 in module 'SpamFilterSvc.exe'. Read of address 00000000
03/16/04 12:00:19:068 -- (17680) EMail from rmercier5@xxxx.com to kdaenen@xxxx.com passes Bayesian filter - 0% spam  (1124ms)
03/16/04 12:00:19:068 -- (17680) EMail from rmercier5@xxxx.com to kdaenen@xxxx.com was queued. Size: 15 KB
03/16/04 12:00:19:068 -- (17680) Exception occurred during RECEIVEMESSAGE: Access violation at address 004936F8 in module 'SpamFilterSvc.exe'. Read of address 00000000
03/16/04 12:00:19:193 -- (17680) Disconnect


03/16/04 12:00:49:834 -- (22244) Listen Exception occurred: Access violation at address 004936F8 in module 'SpamFilterSvc.exe'. Read of address 00000000
03/16/04 12:00:51:334 -- Exception occurred during TimerMinuteTimer: Unable to write to E:\Program Files\SpamFilter\SpamFilter.ini
03/16/04 12:00:51:896 -- (22244) Listen Exception occurred: Access violation at address 004936F8 in module 'SpamFilterSvc.exe'. Read of address 00000000
03/16/04 12:00:52:240 -- (22244) Listen Exception occurred: Access violation at address 004936F8 in module 'SpamFilterSvc.exe'. Read of address 00000000
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Keizersozay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Keizersozay Quote  Post ReplyReply Direct Link To This Post Posted: 16 March 2004 at 4:11pm

Update.

I have restarted the service/process several times and rebooted the server. it seems as long as I have the baysean db active it is not releasing connections. normally we average about 8 current inbound connections, but when I was watching it today, it started like normal but would slowly grow to over 200 connections... as the connections grew so did the errrors.  I could see that it was disconnecting some connections so I really don't know what the problem is.
Would this be related to mdac? I believe this server is only at 2.53, not 2.8.

Thanks.
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Keizersozay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Keizersozay Quote  Post ReplyReply Direct Link To This Post Posted: 16 March 2004 at 4:30pm

ahhhhhh.
even with the corpus thing disabled the connections grow until it reaches 200. The only difference now is that I don't get the error messages as before, I just get the 'too many connections' message since I have my limit set at 200.
I have since reverted back to version 212 and the connections have not grown past 15 !!!

can anyone help me please !!!!!!!!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote George Quote  Post ReplyReply Direct Link To This Post Posted: 16 March 2004 at 8:19pm
Upgrade to MDAC 2.8.
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Points: 4104 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 16 March 2004 at 10:55pm

We've had a couple of reports of similar problems and are trying to pinpoint the problem. Can you please let us know what build number you were using?

If you login your registered user are on the website, there's a link to download the latest pre-release build 309. Could you please see if that build solves the problem?

Roberto F.
LogSat Software
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Keizersozay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Keizersozay Quote  Post ReplyReply Direct Link To This Post Posted: 17 March 2004 at 10:15am

"We've had a couple of reports of similar problems and are trying to pinpoint the problem. Can you please let us know what build number you were using?

If you login your registered user are on the website, there's a link to download the latest pre-release build 309. Could you please see if that build solves the problem?

Roberto F.
LogSat Software"

 

I am using 2.0.1.302. I just installed mdac version 2.8, and reinstalled 2.0.1.302 since I have reverted back to the previous release. I have also disabled the quarantine, and baysean db and it seems to be working now. I will (after a while) active the quarantine, then the baysean to see if the problem comes back. if it does I will use the 309 release as you suggested.
Thanks for your help.
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Points: 77 		Post Options Post Options   Thanks (0) Thanks(0)   Quote keizersozay Quote  Post ReplyReply Direct Link To This Post Posted: 19 March 2004 at 9:13am
Hi Roberto, I upgraded to version 309 and activated the quarantine to the mysql database. First when I tried to activate the database it said some of my tables were messed up and to chooose a script to fix it. as soon as I clicked on anything the service stopped. I then dropped my spamfilter database and recreated it with no problems in mysql, then I restarted the service, and resetup the database in spamfilter. however when I click refresh database list nothing happened, but when I clicked hide list the service stopped again. I had to switch back to version 302 as this is my production server so I can't have it down too much. I hope this helps. I will try to test later today with a test server..

Thanks.
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Points: 4104 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 24 March 2004 at 11:59pm

Keizersozay,

Sorry for the delay in answering this. While we've never been able to reproduce your errors, in the latest pre-release build 312 we're made some internal coding changes to help prevent the problems you're having. Could you please let us know if that build helps? If not, could you email us at support@logsat.com the spamfilter activity log for a whole day so we can try to see if the logs tell us anything?

Roberto F.
LogSat Software
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Keizersozay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Keizersozay Quote  Post ReplyReply Direct Link To This Post Posted: 25 March 2004 at 9:45am

I'll give it a shot.

Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Steve Brown Quote  Post ReplyReply Direct Link To This Post Posted: 30 April 2004 at 4:37pm

I just experienced the same error and want to provide information that may help you determine the problem.

It seems that it is related to the inbound message formatting.  The message causing this repeatedly on our system was an inbound email with nine forwarded messages attached from an Outlook 2000 SR1 (not Outlook Express) client.

The error message again was:
 (276) Exception occurred during RECEIVEMESSAGE: Connection Closed Gracefully.

We are running (don't laugh) version 1.2.0.178

Hope this helps!
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Points: 4104 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 30 April 2004 at 11:11pm

Steve,

If you are able to replicate the behavior we'd like to do our best to see if it's a problem with SpamFilter or not. Please contact us at support@logsat.com if you're able to provide us with a copy of the message.

Roberto F.
LogSat Software
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Steve Brown Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2004 at 9:43am

Actually I'm not able to do anything with the SpamFilter server anymore.  It began to reproduce the above error message in response to every inbound message.  I had to bypass it until it can be fixed or replaced.  Right now with it bypassed, every time it tries to "process queue directory" it logs the following message repeatedly.

Exception occurred during DumpLog: Stream write error

We've been running this same SpamFilter without any recent changes.  Why would this suddenly fail?  I originally thought this had something to do with a particular message sent through it (which did cause problems) but I think we're faced with a bigger issue now.

Steve
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Steve Brown Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2004 at 10:04am
Sorry folks, the hard drive was full.  That explains my recent troubles with SpamFilter. 
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