I was under the impression that by releasing a message (simply by changing the 'Deliver' field in 'tblQuarantine'), it would automatically whitelist the sender's email address so future messages from this sender would bypass all filters.

The message gets released, but I can't see that anything has changed (in .txt files or the database) regarding whitlisting of the sender's address. Is there more to this than simply changing the deliver field to 1? Or is this possibly an issue with the trial?

What, specifically, is supposed to happen?

Releasing a message through the GUI whitelisted it.

Thank you.

hartsockt,

There should be nothing for you to do other than running the licensed version. Could you please zip and email us SpamFilter's activity logfile for today (or the day this happened), along with the to/from email addresses involved? Please also include your SpamFilter.ini file, and the entire \SpamFilter\Domains directory structure.
If the zip file is over 8MB in size, please use our FTP site to upload it (I'll provide you the login info via a PM).

The "\SFI" folder is used by SpamFilter ISP Standard (which is the one applies to your case), while the "\ ALL DOMAINS" folder (and any other folder containing a domain name) is/was used by SpamFilter Enterprise. As you switch modes of operations the folders are left in place and are not deleted in case they need to be referenced to later on.

For the "Save Log to File", there should be a standard Windows "Save As" dialog box that appears to allow you to save the text currently in the activity window in SpamFilter to a file. Please note that the activity information is always flushed to the logfile regardless, so there is usually no need to save a copy of the window content.
This said, any chances the window could have appeared behind SpamFilter's GUI? We've never had a similar report, so we're just guessing for now. If it happens again, could you please send us a screenshot?