Norman antivirus plugin not updating |
Post Reply |
Author | |
lyndonje
Senior Member Joined: 31 January 2006 Location: United Kingdom Status: Offline Points: 192 |
Post Options
Thanks(0)
Posted: 22 December 2010 at 12:26pm |
Hi,
We have been getting entries in the activity log as below for each anti virus component, this occurs when trying to download the latest upates automaticall y and manually. 12/22/10 17:17:55:087 -- (1600) Error AV engine on 1st attempt occurred while downloading AV NCL.dll : Read Timeout 12/22/10 17:17:55:087 -- (1600) AV engine - will retry due to file size mismatch on: NCL.dll 12/22/10 17:18:00:899 -- (1600) Error occurred - AV engine - while downloading AV NCL.dll : Read Timeout So far we have un-installed then re-installed the plugin, but that has not helped. hope someone can help Many thanks
|
|
LogSat
Admin Group Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
|
lyndonje,
Could you please let us know what build of SpamFilter you are using? With v4.2.4.836 we made some slight changes in the SSL configuration used while downloading the AV updates that should help reduce those timeouts.
|
|
lyndonje
Senior Member Joined: 31 January 2006 Location: United Kingdom Status: Offline Points: 192 |
Post Options
Thanks(0)
|
Hi Roberto,
We were using 4.1.2.812. After your response I have since updated to 4.2.4.834 and the anti virus issue is now resolved, however when starting the service we noticed errors in the activity log: 12/23/10 11:31:19:016 -- ===========Executing:============ 12/23/10 11:31:19:016 -- if exists (select * from sysobjects
where name = 'trwl_authorizedtoemails_au' and type = 'tr') drop
trigger[trwl_authorizedtoemails_au]; -- 12/23/10 11:31:19:156 -- ******* Error:Cannot drop the
trigger 'trwl_authorizedtoemails_au', because it does not exist or you do not
have permission 12/23/10 11:31:19:156 -- ===========Executing:============ 12/23/10 11:31:19:156 --
-- create trigger [dbo].[trwl_authorizedtoemails_au] -- on
[dbo].[tblwl_authorizedtoemails] -- after update as -- insert into tblreloadtableinfo (domainid,
updatetable, tablename) select del.domainid, 1, 'tblwl_authorizedtoemails' from
deleted del -- where not exists (select
* from tblreloadtableinfo r where (r.domainid = del.domainid) and (r.tablename
= 'tblwl_authorizedtoemails')) -- insert
into tblreloadtableinfo (domainid, updatetable, tablename) select s.domainid,
1, 'tblwl_authorizedtoemails' from tbl_localdomains d inner join
tbl_filtersettings s -- on d.id =
s.domainid where (d.usedefaults=0) and (s.wl_authorizedtoemailsusedefaults = 1)
-- declare @tmp_id int -- select top 1 @tmp_id = s.domainid from
tbl_localdomains d inner join tbl_filtersettings s on d.id = s.domainid where
(d.usedefaults=0) and (s.wl_authorizedtoemailsusedefaults = 1) -- if (@tmp_id <> null) and not exists
(select * from tblreloadtableinfo r where (r.domainid = @tmp_id) and
(r.tablename = 'tblwl_authorizedtoemails')) -- insert into tblreloadtableinfo
(domainid, updatetable, tablename) values (@tmp_id, 1,
'tblwl_authorizedtoemails') -- 12/23/10 11:31:19:172 -- ******* Error:Invalid column name
'wl_authorizedtoemailsusedefaults' The log continues with multiple errors of a similar nature. Is this anything to be worried about? Many thanks
|
|
LogSat
Admin Group Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
Post Options
Thanks(0)
|
If that error only appears a handful of times when you first started SpamFilter after the upgrade, that is normal. If a SpamFilter update is installed, and that update requires upgrades to be applied to the database, they are automatically applied during that initial startup. Some of these upgrades are cumulative, and re-apply database upgrades that were performed by previous updates, which could result in (harmless) errors.
If however the error is occurring persistently, that is not normal. If this is the case, could you please try to:
If the issue persists, please zip and email us a few hours' worth of SpamFilter's activity logfile so we can take a better look. Edited by LogSat - 23 December 2010 at 9:09pm |
|
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
This page was generated in 0.195 seconds.