Hi guys,

I just found the spamfilter's Auto-ntoficaiton feature is no longer working for a while. User start complaining about their important emails was stuck in Quarantine for a while without any notification to them.

I am now to spamfilter, could someone with expertise told me which part of spamfilter I need to look into?

Thanks in advance.

 

Thanks for your prompt reply.

I guess I didn't make my question clear.

When I say end user complain they didn't receive the notification, I mean the recipient, not the sender.

A real scenario is as follows:

an applicant sent a resume to my company's HR for a job posting, unfortunately his resume is got into Quarantine of spamfilter. At this point, spamfilter should create a notification email to HR to let her check her Quarantine. But for some reason this notification email is not longer being created, and then HR never knew somebody applied for this job posting

I need to know where I can restart the auto-notification feature for this.

Thanks

kelly.

Thanks for your prompt reply.

I will attach more information here to make sure we are on the same page.

1. On spamfilter web site, here is that 'auto-notification' feature I thought.

On ListSpam.asp, there is a line like this:


Auto-Notify is ON. Turn Auto-Notify Off   - - An immediate notification of possible spam will be sent to you if this feature is turned on.

(I try to attach a screenshot but I can't. but basically it is just a line as above)

2. On my desperate troubleshooting, I notice there is another web page call auto-notify.asp which seems to be used for MANUAL notify.

if I open that web page, it will go through all users' Quarantine and send out the notification email as follows:

< ="-" ="text/; =utf-8">< name="ProgId" ="Word.">< name="Generator" ="Microsoft Word 12">< name="Originator" ="Microsoft Word 12">

From: System Administrator [mailto:spam@ccsenergyservices.com]
Sent: Friday, April 30, 2010 9:58 AM
To: Winter, David
Subject: Possible SPAM Notification: You have messages being held in quarantine

 

You have 1 message(s) being held in the quarantine area For your email account 'dwinter@ccsenergyservices.com'. THESE MESSAGES WILL BE CLEARED AUTOMATICALLY BY THE SYSTEM FOR YOU AFTER 18 DAYS AND WILL BE UNRECOVERABLE

Please log into http://spam and check your messages.

=========================================

So my issue is even when that auto-notification option is turned on, the recipients still cannot receive the notification.

Kelly

I'm out.

No experience with that .asp quarantine stuff, I thought those were only samples of what could be done.

Sorry I could not assist, hopefully Roberto or another user can help.

Hi Kelly,

I checked the tblLogins table on my production server, the field structure is:

loginid
email
password

That is it, no column called notify.  On top of that, my table is empty!  I don't even know what that table is for.  It must be for use with the sample web applications or something, which I do not use.  That would explain why it is empty on my server.

My system does not use any modified table structure.  You must be running a version that someone has customized, as that extra field you mention is not a part of the standard system.


Edited by yapadu - 04 May 2010 at 10:43am

I guess you are right, it could be customized version, since I found the sql file to create the database and the tblLogins should be only have those 3 columns as you mentioned.

Thanks a lot.

Kelly